VOX Telecom - Empowering You

Terms and Conditions

Last updated: 13 October 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the telecommunications services provided by VOX Telecom ("we", "us", or "our"), including Mobile, VoIP, and Broadband internet services. By subscribing to, accessing, or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. These Terms apply to all customers in New Zealand.

2. Service Description and Availability

VOX Telecom provides telecommunications services subject to network availability and technical feasibility. While we strive to provide uninterrupted service, we do not guarantee that our services will be available at all times or in all locations.

  • Mobile Services: Coverage is dependent on network infrastructure and may be affected by geographical and structural factors.
  • Broadband Services: Speeds advertised are theoretical maximums. Actual speeds may vary based on network congestion, hardware, and wiring.
  • VoIP Services: Require a stable internet connection and may not support emergency calling (111) in the event of a power or internet outage.

3. User Responsibilities and Conduct

As a user of VOX Telecom services, you agree to:

  • Provide accurate and current information during registration and billing.
  • Use the services only for lawful purposes and in compliance with all applicable New Zealand laws.
  • Not use the services to transmit spam, malicious software, or illegal content.
  • Secure your account credentials and notify us immediately of any unauthorised use.
  • Ensure that any equipment connected to our network complies with New Zealand telecommunications standards.

4. Intellectual Property Rights

All intellectual property rights in the services, including software, hardware designs, branding, and website content, remain the property of VOX Telecom or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use the services in accordance with these Terms.

5. Limitation of Liability

To the maximum extent permitted by law, including the Consumer Guarantees Act 1993, VOX Telecom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the services.
  • Any conduct or content of any third party on the services.
  • Unauthorised access, use, or alteration of your transmissions or content.

6. Warranty Disclaimers

Except as expressly provided in these Terms and subject to your rights under the Consumer Guarantees Act 1993, the services are provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, relating to the services.

7. Service Interruptions and Maintenance

We may occasionally need to interrupt services for maintenance, upgrades, or emergency repairs. We will endeavour to provide advance notice of planned maintenance and schedule it during off-peak hours to minimise disruption.

8. Payment Terms and Billing

You agree to pay all charges associated with your chosen service plan. Billing cycles are monthly, and payments are due on the date specified on your invoice.

  • All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.
  • Late payments may incur a late fee and could result in suspension or termination of service.
  • You must notify us of any billing disputes within 30 days of the invoice date.

9. Termination of Service

You may terminate your month-to-month service at any time by providing us with 30 days' notice. We reserve the right to suspend or terminate your service immediately if you breach these Terms, fail to pay outstanding charges, or use the service for illegal activities.

10. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

If you have a complaint, please contact us first. If we cannot resolve it, you may refer the matter to the Telecommunications Dispute Resolution (TDR) scheme, a free and independent service for resolving disputes.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of any material changes that negatively impact your service. Your continued use of the services after the effective date of the changes constitutes your acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms, please contact us: