VOX Telecom - Empowering You

Privacy Policy

Last updated: 13 October 2026

1. Introduction and Effective Date

Welcome to VOX Telecom. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services, including Mobile, VoIP, and Broadband internet, or visit our website.

This policy is effective as of 7 June 2026 and applies to all customers and visitors of VOX Telecom in New Zealand.

2. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Data

  • Identity Data: First name, last name, username or similar identifier, title, and date of birth.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

Usage Data

  • Network Data: Call records, data usage volume, IP addresses, and connection timestamps necessary for billing and service provision.
  • Technical Data: Device type, operating system, browser type, and other technology on the devices you use to access our services.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer and set up your Mobile, VoIP, or Broadband services.
  • To process and deliver your order, including managing payments, fees, and charges.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

4. Data Security and Protection Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data in certain circumstances.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

6. Third-Party Sharing and Disclosure

We may have to share your personal data with the parties set out below for the purposes set out in Section 3:

  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.
  • New Zealand regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We use cookies to improve your experience, remember your preferences, and understand how you interact with our website.

8. Data Retention Policies

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

9. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

10. Compliance with New Zealand Privacy Act 2020

This Privacy Policy is designed to comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs). We are committed to ensuring that your personal information is collected, stored, used, and disclosed in accordance with these principles.

If you believe we have breached the Privacy Act, you may complain to the Privacy Commissioner of New Zealand at www.privacy.org.nz.